Course Overview
Equips learners with essential knowledge and practical skills to work in the global travel and tourism industry. Prepares participants to advise customers on air travel, accommodation, tours, and travel requirements while delivering high standards of customer service. Includes hands-on training on the Amadeus GDS for creating, managing, and servicing travel reservations in a professional travel agency environment.
What You Will Learn
- Advise customers on passport, visa, and travel insurance requirements
- Promote services and facilities available to airline passengers
- Interpret industry codes and geography to plan and reserve itineraries
- Sell air, rail, hotel, car rental, cruise, and pre-packaged tour products
- Deliver excellent customer service and build customer loyalty
- Use the Amadeus GDS to create, maintain reservations, and issue travel documents
Key Learning Areas
- Overview of the travel and tourism industry and the professional work environment
- Geography and standard industry codes
- Travel documents and the airline passenger experience
- Air transport products and services
- Rail, hotel, car rental, cruise, and tour products
- Customer service principles
- Airfares and ticketing fundamentals
- Amadeus system functionality
Who Should Enroll
- Travel agents and airline reservation agents
- Tour operators and call centre agents
- Students and freshers aspiring to enter the travel and tourism industry
Certification
Upon successful completion of the examination, candidates will be awarded the IATA Foundation in Travel and Tourism Diploma.
